Refund policy

30-Day No Hassle Return Policy

Fitnix, LLC offer’s a 30-day, no-hassle, money-back guarantee, should you not like your product for any reason as long as it is returned in its original packaging without damage.

Please note: You could incur up to a 50% fee if your order is damaged or missing items. This will be at the discretion of Fitnix. Prior to shipping the item back, you will be required to send a photo of your items to Fitnix. 

Simply contact our Customer Service Team at support@fitnix.com for instructions on getting the process started and obtaining a Return Merchandise Authorization (RMA) number. The refund is less all shipping, handling, duties & taxes to or from Fitnix.

Your 30 days begin the day you receive the product.

Using Forwarding Services: If you're using forwarding services to ship to non-Shipping countries, please note that you will be responsible for any fees that the third-party services might or might not charge you. 


Returns

This policy applies to new products purchased directly from Fitnix, LLC. If you purchased a Fitnix product from a retail store, please refer to the store return policy.

Fitnix, LLC accepts returns of merchandise only under the following conditions.

  • The merchandise must be returned within the Satisfaction Period specified.
  • You must receive a RMA number from Fitnix, LLC before shipping the product to us. Products returned without a RMA number will not be refunded or credited and may be discarded.
  • Your return shipment must be postmarked no later than two (2) weeks after we have provided your RMA number.
  • Please be sure to retain a tracking number.
  • Products must be returned undamaged in suitable packaging (preferably original cartons).
  • Failure to comply will affect your refund. Missing or damaged items could incur a fee subtracted from your refund. For more information on this, please contact our customer support at support@fitnix.com.  We will inform you of anything missing prior to subtracting any missing item or damage from any refund.
  • All items must be in original condition with all accessories and materials included.
  • Refunds do not include shipping and handling or assembly fees. 
  • Once your merchandise is received processing could take up to 2 weeks.  Once fully processed, your refund will be triggered and you will receive an automated notification.  It could take up to 7-10 business days, depending on your financial institution, for the credit to show on your statement.
  • The product is new and was not purchased as an open-box product.

Unauthorized Returns

Fitnix, LLC defines an unauthorized return as any merchandise returned to our facilities without a valid and current RMA number issued by Fitnix, LLC. Any merchandise returned without a RMA number will not be subject to a refund or credit and Fitnix, LLC may discard the product. The customer assumes all risk, shipping,  and handling charges for any unauthorized return.

Order Cancellation Policy

Your order begins processing as soon as you click the "Submit" button. After submission, it may be possible to cancel your order by emailing us at support@fitnix.com. Once the inventory has been allocated to your order, it cannot be canceled.

IMPORTANT: Any attempts to cancel your order after it moves into the shipping process does not guarantee the order will not be shipped.

If you change your mind about the order or we are unable to stop your order, you can return any unwanted items in accordance with our return policy.

Using Forwarding Services:

If you're using forwarding services to ship to non-Shipping countries, please note that you will be responsible for any fees that the third-party services might or might not charge you. Fitnix will ship to the provided address, any damages or packages that are lost after being delivered to the forwarding address will be the customer's responsibility.

In the event of an exchange or if a replacement is necessary, we will ship only to the forwarding services' physical address. If the customer prefers that we ship the part directly to them, shipping and customs fees will be the customer's responsibility.

If the customer decides to return any product, the customer will be responsible for return shipping fees and any customs duties and taxes that might or might not be charged. 

Shipping

All orders include free shipping through economy mail that is estimated to be 2-to-8 business day delivery.  Additional shipping charges will be charged for Priority mail which is a 2-to-3 day delivery.